Cancellation policy

Right of withdrawal

You have the right to cancel this contract within one month without giving reasons.

The withdrawal period is one month from the date on which you or a third party other than the carrier and designated by you

– the goods (in the case of delivery of one goods or uniform delivery of several goods that you have ordered as part of a uniform purchase order) or
– the last goods (in the case of separate delivery of several goods that you have ordered as part of a single order) or
– you have taken possession of the last partial shipment or the last piece (in the case of delivery of one or more goods that you have ordered as part of a single order, in several partial shipments or pieces)

In order to exercise your right of revocation, you must inform us (,Seidenstrasse GmbH, Ringstr. 1, 01968 Senftenberg, Germany, telephone: 016097911653, e-mail: stefanzhujun@163.com) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You can use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs resulting from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period.

You bear the direct costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for checking their nature, properties and functioning.

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back)
– To
Seidenstrasse GmbH
Ringstr. 1
01968 Senftenberg OT Kleinkoschen
Germany
E-Mail: stefanzhujun@163.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods

……………………………………………………………………………………………………………
Ordered on:

……………………………………………………………………………………………………………
Received on:

……………………………………………………………………………………………………………
Name of the consumer(s):

……………………………………………………………………………………………………………
Address of the consumer(s):

……………………………………………………………………………………………………………
Signature of the consumer(s) (only for paper communications):

……………………………………………………………………………………………………………
Date:

……………………………………………………………………………………………………………

(*) Delete as applicable.

End of the cancellation policy